Refund and Cancellation Policy
Refund and Cancellation Policy
This policy applies to the product subscription, sold in two intervals: quarterly or yearly. It is the only thing this site sells.
1. Two 14-day windows, and they do not start on the same day
Every subscription starts with a 14-day free trial and then carries a 14-day guarantee on the first charge. Both windows are the same length and they start from different days, so both are worth reading:
Free trial — counted from the day you subscribe. For those 14 days you use the whole product without paying. Cancel inside the trial and no charge is ever made — there is nothing to refund because nothing was taken.
The 14-day guarantee — counted from the day of the first charge, which happens at the end of the trial, when it becomes a paid subscription on the interval you chose. From that day you can request a full refund of that first chargewithin 14 (fourteen) calendar days — including if you simply changed your mind. No justification is required.
We say where that right comes from, because the difference matters. Article 49 of Brazil's Consumer Defense Code gives a consumer 7 (seven) days to withdraw, and someone buying a tool for their own business may be acting professionally — in which case that article may not apply to the purchase at all. We are not going to invoke it as if it were guaranteed. The 14-day guarantee above is a commercial promise from us, written here and honoured whether or not any law requires it. If Article 49 does apply to your case, it stands as well — ours is the longer window and it applies to everyone, in every country.
2. Cancellation
You can cancel whenever you want. No notice period, no penalty, no reason required, and no retention call. You can do it yourself from the Settings screen of your account — the request is recorded straight away and you can undo it there. If you prefer, an email to [email protected] saying you want to cancel is enough too. Either way we confirm it in writing.
Cancelling stops the next renewal and takes effect at the end of the period you have already paid for. What you paid for is not cut short.
Nothing changes for your own customers until then — and that is the part that matters most. The product sends messages on your business's behalf, and a stop in the middle of a conversation would be your problem, not ours. Reminders, confirmations and review requests already scheduled inside the paid period keep going out normally until the last day, exactly as they would have if you had not cancelled.
After that last day, sending stops. Messages scheduled for dates beyond the end of the period are not sent — if you book far ahead, it is worth checking what falls after that date before you cancel. What happens to your data afterwards is in the Terms of Service.
After the 14-day guarantee in section 1, we do not issue prorated refunds for time already used. Until the paid period ends, your access continues in full.
3. Duplicate charges or technical error
A duplicate charge, an incorrect amount, or a technical failure on our side that prevented you from using the service are always refunded in full, regardless of the window in section 1. Write to us as soon as you notice — the sooner it is, the easier it is to reconstruct what happened.
4. Who processes the payment
Payment is processed by Paddle (Paddle.com Market Ltd), acting as the Merchant of Record for the transaction: Paddle issues the invoice, collects any applicable taxes and resells the subscription on Zaiketz's behalf. On your statement the charge appears as ZAIKETZ.
Payment methods: credit or debit card, plus whatever else Paddle shows at checkout for your country — the list varies by country and currency, and automatic renewal needs a method that can be charged again.
A refund can be requested through either of two routes, and both work:from us, as described in section 5, or from Paddle's buyer support, whose address is on the receipt Paddle emails you. We set and approve this policy, even when it is Paddle who executes the refund. It is returned through the same payment method used for the purchase and may take a few business days to appear, depending on your bank or card issuer — that part of the timing is not under our control.
5. How to request one
Write to [email protected] with the email address or the business name used for the subscription, and what happened. There is no form to fill in.
A human replies within 2 business days, during business hours. If the request is eligible, the refund is submitted to Paddle the same day as that reply. The 2 business days are about our reply — how long the money takes to show up on your statement depends on your bank, which is why we do not promise a date for it.